24/7 Customer Support in Cloud Hosting
The customer and tech support services for all of our cloud hosting plans are twenty-four-seven, therefore you can forget all about waiting for a few days in order to receive assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an e-mail message. In case you already have an account, you're able to open a support ticket on top of the other three options for communication. You can choose the most suitable way to contact us depending on where you are or what kind of hardware you're using. We can easily assist you for almost any hosting-related query that you may have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
You're able to try out our support services even before you aquire a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and common queries. Our agents will assist you to find the ideal package or supply you with details about our servers, to check whether the system requirements for your web sites are met. When you're an existing client, you'll also be able to contact us through electronic mail or through our ticketing system, that can be accessed through the Hepsia hosting Control Panel. We warrant that if you employ any of these 2 methods of contact, you will get a reply within no more than 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the hosting services of other suppliers, even large ones, you can compare the response time since it ordinarily takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
In case you get a VPS server from us, you can use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local phone numbers in the USA, the United Kingdom and Australia as well as a live chat service. If you're an existing customer and you require help with some technical issue which requires more time to investigate or resolve, you will be able to open a ticket from your billing account or you will be able to send an e-mail message and we will handle the issue and send you an answer within one hour. The reply time is guaranteed 24/7, including holidays and weekends, but for most issues it takes no more than half an hour to get support. The support service covers the VPS as well as all pre-installed software it includes, so if you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server through our company, you're able to get in touch with us at any time using various channels and the maximum time that you will have to wait for a response is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we will help you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech issue, you are able to open a ticket through the Help section of your billing Control Panel or you can send us an email message. If you have any kind of common questions or you would like to find out about our website hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries around the world. In the event that you need assistance with third-party software that you can't deploy or manage effectively, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.