Despite the fact that the web hosting service offered by the different companies appears the same, every provider has got a customized platform with its own modifications and ways to execute certain things. In this situation, a big knowledge base would be incredibly helpful both for persons with little or no previous experience and for technically skillful users who will eventually find out how particular operations are accomplished, but will waste time meanwhile. The objective of such a knowledge base is to help make the service quick and easy to use, saving users a lot of time and energy. The consequence is gladder customers, as they can swiftly find the information they’re seeking, and substantially less work for the help desk staff, because typically the majority of the queries and issues that clients have are already outlined in the knowledge base. If the articles themselves are competently written and encompass more things, you’ll be able to find out more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you have purchased your very first cloud hosting package through our company or have migrated your site over to us, you will get used to our services and our created-developed Hepsia hosting Control Panel very quickly as we have prepared an elaborate online knowledge base where you can find all the information that you’ll ever need – both general info with regards to the service as a whole and more concrete info about the separate functions that you can make use of and the predicaments that you might encounter. The articles are available in 2 places. The complete article archive can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different features in each and every section of the Control Panel too. You can acquaint yourself with how to accomplish basically everything, from creating an .htaccess config file to administering a mailing list, and all the articles feature step-by-step guides, so you’ll never get confused on account of an ambiguous text. Naturally, if you confront a more specific obstacle and you’re unable to find a solution in our knowledge base, you can touch base with our help desk support staff representatives 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an exhaustive knowledge base for all our current and prospective customers, so if you get a semi-dedicated server package through our company, you will be able to find any information that you require at any moment. We have an abundance of educative articles, which will help you better understand what is happening in your account – "What is PHP?" and "What are file access permissions?" are merely 2 examples. Our elaborate tutorials will help you accomplish anything you wish – unzip an archive, import a MySQL database, forward a domain name, etc. On top of that, we’ve also got troubleshooting instructions, which will allow you to discover what spurs a particular problem and the likely solutions for it. In case you are not able to send e-mail messages or your domain name opens an HTTP 500 error message, for example, you can browse our knowledge base and fix the issue in no time. The articles can be accessed through each section of the Control Panel, as well as through the all-encompassing Help section.