There are a handful of ways in which you can contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a support ticket system. It’s the easiest form of communication for different reasons. In case no technical support staff representative is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always be received. Additionally, you can copy & paste extensive bits of information without needing to worry about typing errors, and if a certain problem requires more time to be solved or a number of replies need to be exchanged, all the information will be in one and the same place, so each party can always see the comments added by the other one. The drawback of using tickets to get in touch with your hosting provider is that they are often separate from the hosting platform, which suggests that if you need to provide info or to follow instructions, you will need to use no less than 2 different accounts and this number can rise in case you wish to administer a couple of domain names. Moreover, lots of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting feature an integrated ticketing system, which is part of our custom-developed Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia will enable you to manage everything connected with the hosting service itself in one place – invoices, files, e-mails, trouble tickets, etc., eliminating the need to use different admin interfaces. In the event that you have any pre-sales or technical questions or any problems, you can post a ticket with just several mouse clicks without needing to sign out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of articles, which will supply you with additional information and which may help you solve any particular problem even before you open a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which implies that you will not need some other platform to get in touch with our customer support staff – you can do that on the spot in case you stumble upon a complication. Opening a new ticket requires several mouse clicks and tracking down an older one is just as simple. With our smart search option, you can quickly track down any ticket that you have opened in the past. You can post a ticket at any given point in time as our client care staff representatives are working day and night and respond in less than 60 minutes, even though it rarely takes that much to receive support. With the Hepsia Control Panel, you will have everything in one place and you can just forget about having to log in and out of two or more platforms to troubleshoot a simple issue.