Integrated Ticketing System in Cloud Hosting
Our cloud hosting feature an integrated ticketing system, which is part of our custom-developed Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia will enable you to manage everything connected with the hosting service itself in one place – invoices, files, e-mails, trouble tickets, etc., eliminating the need to use different admin interfaces. In the event that you have any pre-sales or technical questions or any problems, you can post a ticket with just several mouse clicks without needing to sign out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of articles, which will supply you with additional information and which may help you solve any particular problem even before you open a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which implies that you will not need some other platform to get in touch with our customer support staff – you can do that on the spot in case you stumble upon a complication. Opening a new ticket requires several mouse clicks and tracking down an older one is just as simple. With our smart search option, you can quickly track down any ticket that you have opened in the past. You can post a ticket at any given point in time as our client care staff representatives are working day and night and respond in less than 60 minutes, even though it rarely takes that much to receive support. With the Hepsia Control Panel, you will have everything in one place and you can just forget about having to log in and out of two or more platforms to troubleshoot a simple issue.