A live chat is one of the several ways of communication supplied by some website hosting providers as a part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or tech support. This method of communication is faster as compared to a support ticket and it'll make it less likely to misspell or misunderstand something compared to a call with an agent. Furthermore, if the problem that you have needs some time to be examined and taken care of, you are able to do something else at the same time instead of just waiting, as you'd have to do when you call. You can also employ a live chat assistance service without spending a dime as long as you have web accessibility even if your web hosting provider is located in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

Together with the telephone and ticket support, our company provides live chat support too. You're able to get in touch with us every day, which includes holidays and weekends, and we can give you more info about the cloud hosting that we provide in case you are not among our customers yet, or about basic and billing questions if you already have a user profile. Though for entirely technical issues you have to open a trouble ticket to our tech support, as such issues will require extra time to be taken care of, you can still get in touch with us on the live chat for some tech details. For example, we're able to assist you to set up an e-mail address in your email client or troubleshoot a variety of issues, saving you time and effort. Even when our telephone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, so when you have any kind of questions about our semi-dedicated servers, you can get in touch with our customer support team at any time regardless if you've already acquired your account or not. In general, the chat service is for billing, pre-sales and basic questions and troubles, but we can assist you with many tech questions too. We will help you choose the best plan for your sites in case you don't have an account yet, we can respond to all the billing questions or issues you may have or we can help you with installing your new e-mail address on your PC or smartphone - all the aforementioned will be done in a timely manner as our live chat service is available all day, every day. Every time you want assistance, you are able to chat with an agent and save time and effort.