If you ever have any questions concerning your hosting package or if you experience a problem with your websites, you will need to contact the hosting company’s customer support team. It may not make a difference how quickly they’ll answer if you’ve got a query of a general nature, but a problem such as a misapplied software application update, for instance, may result in your site becoming damaged or inaccessible online. And the longer you have to wait for the support team to lend a hand, the longer the website will be down. If you offer goods or services online, any outage will harmfully influence your website and you can lose current or prospective clients. A lot of web hosting providers, predominantly resellers, answer support tickets and e-mails within 24 hours, but in the electronic era that’s way too long, since customers will scarcely ever come back to a site that is not working properly over a long span of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reply time for any ticket that you open or any email that you write is only 1 hour, even if you contact us on weekends and legal holidays. Regardless of the essence of your inquiry or problem, we’ll help you out momentarily and will supply you with the needed info to rectify any problem with your websites. The real reaction time commonly does not surpass 15 to 20 minutes, which is the reason why you can just forget about waiting for hours to get an issue sorted out or what’s even worse than that – waiting around one whole day only to get a response that more info is required whilst nothing is fixed. We’ll give you assistance at once just because we realize exactly how priceless time can be in the dynamic Internet age. The 60-minute reply time guarantee applies to any technical or billing query that you might have in regard to our cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client service team reps will be at your disposal all the time and they will respond to any trouble ticket that you send through the hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed regardless of whether you have a general enquiry relating to your semi-dedicated server or you encounter a certain obstacle and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 7 days a week to attend to any general, billing or technical issue. If you get in touch with us about anything that’s within our capabilities, we’ll solve it before we respond to you, which implies that you won’t have to wait around for hours or days while the problem perseveres. In case there is something that you need to do on your end, we’ll give you the necessary info – what possible solutions to try out, what steps to take, etc.