Though this is not the mainfactor to help you identify a reliable cloud hosting provider from a bad one or a reseller from a real supplier, being able to call and communicate with a live person is an indicator that you aren't using the services of a one-person service provider and that you can reach somebody when you need support. The phone support for web hosting services may range from standard to professional, which means that the problems that can be resolved through a call differ based on the specific supplier. In most cases, these matters are more basic and include billing or first level technical issues since more difficult problems usually require a support ticket where both you and the system administrators can follow what is going on with a specific issue. Nevertheless, the option to call your supplier can save you lots of time and efforts for the numerous small issues that may eventually appear when you manage your website hosting account.

Phone Support in Cloud Hosting

Since we have live telephone support 14 hrs every day, you're able to get in touch with us and talk to one of our customer support agents to get more information about all of the cloud hosting that we provide and ensure that our servers match the system requirements for your web sites prior to buying anything. For your benefit, we now have telephone numbers on three different continents so that you will be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you're already an existing customer, you'll be able to phone us about general and billing matters, and even about some technical ones. If the trouble is strictly technical or it needs more time to analyze, you'll have to go through our ticketing system, which will allow both you and our tech support team to monitor the details given by either side.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hours per day as part of the support services for every single semi-dedicated server package that we supply. Since some issues are more complex and time-consuming, you will have to open a support ticket in case you come across such an issue, still for any billing, general or minor technical issues you can always phone us and we'll help you quickly in order to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you are able to find out if you can host your sites on our state-of-the-art cloud platform or you can get any other general information about our semi-dedicated services. We have local numbers in the United States of America, Great Britain and Australia as well as a worldwide number, so you'll be able to call the one that is closer to where you live.