Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be attended to within maximum 60 minutes after the ticket or email has been submitted. If your case requires additional assistance from a server admin, we will direct the trouble ticket or the email to the person in charge, right away and we will leave a comment to notify you that more time will be needed for reaching the best solution. Furthermore if you make use of our Optional Admin Services package, any of the services included there will be performed whenever you wish.
An Exceptional Client Care Service
Our technical support staff will be available to you 24/7 should you need assistance while working with our Website Control Panel or with any of the applications that we pre–install for your convenience on the server. What is more if you require help tackling the regular admin tasks on your dedicated hosting server, you can order the Optional Admin Services package, that includes data backup disk storage space, OS updates every week, troubleshooting and installation services, server monitoring and restarting services, etc.
An Intuitive Help Area
Each dedicated web hosting plan is equipped with our free–of–cost Website Control Panel, which features an elaborate knowledge base plus a selection of how–to video tutorials. Whenever you need assistance working with the Website Control Panel, just push the Videos or Help buttons in the upper right corner.