1 hour ticket response
Fast assistance is our dominant concern and that’s why we have a team of practiced technicians who will be happy to offer a rapid response to any question that you could have. Simply submit your client support ticket from your Website Control Panel and we will respond within one hour in the worst case scenario. Actually, we strive hard and aim for a twenty–minute ticket response time.
A Premium–Quality Tech Support Service
Our client care team representatives have extensive experience in the cloud hosting niche and are skillful enough to provide a prompt solution to your problem. If, however, the problem at hand is not within the competence of a support engineer, the support ticket will be sent to a developer or system administrator for further assistance.
An Easy–to–Navigate Help Section
Incorporated into the Website Control Panel is an intuitive Help section, which offers you different sources of information. You can search through a regularly updated knowledge base offering web hosting account management articles and website management articles, check out our instructional video tutorials or have a glance at the F.A.Q. archive.